Here you can find answers to Frequently asked questions by clients.
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Frequently asked question!
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Can I change or cancel my order?
Can I change or cancel my order?
You may only change or cancel your order prior to confirming final draft or if your order is for an in stock item. Unfortunately we cannot change your order after you have placed it for any Custom Job. If you want to change or cancel your order, please contact us here.
Do I need a finished idea to request a custom piece?
Do I need a finished idea to request a custom piece?
No. You can start with a concept, a symbol, or a story. We’ll work together to shape it into a tangible design.
How long does a custom piece take?
How long does a custom piece take?
Timing depends on complexity, but custom pieces typically take several weeks from final design approval to delivery.
Can I see the design before it’s made?
Can I see the design before it’s made?
Yes. You’ll review the design concept and must approve it before production begins.
Are custom pieces unique?
Are custom pieces unique?
Each custom piece is created specifically for you and is not reproduced in the exact same form for others.
Which countries are the products delivered to?
Which countries are the products delivered to?
Orders placed on this shop can be sent to United States, Puerto Rico and Canada. For shipping to other countries, please contact us.
How much does the shipping cost?
How much does the shipping cost?
Delivery is free in US for purchases over $2,000. Otherwise, Shipping Cost is dependent on Order Value.
Which shipping methods do you offer?
Which shipping methods do you offer?
We offer Insured delivery to your home address. Via FedEx, UPS & USPS.
Do I necessarily have to create an account to order?
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard, Discover and American Express cards. Alternatively, you can finalize your order with PayPal payment service, Apple Pay or Google Pay.